(Frequently Asked Questions)
Below is a list of frequently asked questions. If you have a question or suggestion regarding additional information that we should include here, please contact us.
Q...If I order today, when will my order arrive?
With the exception of the items in our sale section, Activewear4U custom cuts and sews most all of the activewear that we sell. This takes between 5 to 14 days. When your garment is complete, we ship it so you can get it to you ASAP. Items in our sale section can be shipped within 1 to 3 days, unless you have ordered items that have to be sewn. We suggest you look there if you have an immediate need. Feel free to call us as well, we often have other items in-stock that can be immediately shipped.
As a rule, our cut off time for orders for a given week is Monday at 8:00 a.m. western standard time. The items are then cut and sewn and ready for shipment on the following Saturday.
When you place an order you will receive an e-mail confirming your order. If the date on our home page will not work for you, we ask that you cancel your order within 24 hours.
Q...Shipping: What shipping method does Activewear4U use? What is the cost of shipping?
We ship all orders US Postal Priority to assure that you receive them in a timely manner. For more information on shipping you can go to our shipping information page.
Q...Sizing: What if I am in between sizes on your size chart?
Dance and fitness apparel are sized with the expectation that they are to be worn snug. This allows for the maximum support. If you are in-between sizes we suggest that you ask yourself whether you want support or comfort. In the case of children, we suggest that you consider growth. In children's sizes, the primary difference between sizes is in length, so we suggest that you consider the girth measurement to be the most important. For more information on sizing, see our size chart section. Our adult sizes do run a little large. If you are still not sure put your measurements in the comment section of the order.
Q...Fabric: What type fabric should I select?
Activewear4U offers Five types of stretch fabrics for our activewear: nylon lycra, cotton lycra, velvet, and metallic lycra, and Vinyl. All of these fabric include lycra or spandex which are the fibers within the fabric that allow it to be stretchy yet retain its shape and support.
Cotton lycra tends to be the most comfortable and breathable fabric. The drawback of cotton lycra is that it will shrink slightly and often fades.
Nylon lycra usually is the most supportive fabric, retains its color well and is more light weight then the other three fabric types. Nylon Lycra usually has the largest percentage of spandex or lycra and has a shinny smooth finish.
Our crushed & plush velvets are very durable and maintain their color and shape very well. This style of fabric is particularly nice for gymnastic leotards. Rhinestones adheres nicely to these fabrics.
For those seeking activewear for performance and sparkle, we offer a few metallic fabrics. Our vinyl does not stretch as well as the other fabrics, so you might want to order a size larger than normal.
If you would like to receive fabric samples before ordering, we will gladly send them to you. Refer to our swatch request form for information on receiving fabric samples. We have many other fabrics than those shown on this site and will be happy to assist you if you are seeking something special.
Q...How do I care for my activewear?
All Activewear4U activewear should be hand washed and line dried to maintain its color and life. The heat of a dryer can sometimes melt the qualities of the lycra and elastic used in leg and arm openings.
Q...What is the return policy?
Activewear4U is not satisfied unless our customers are satisfied. Items may be returned for a full refund within 15 days of their receipt as long as they have not be worn, laundered or damaged in any other way. Items that are returned to us that do not meet these guidelines will be subject to a 30% re-stocking fee. We are sorry but in an effort to keep our pricing down, shipping is not refundable for any reason and we are very strict on the 15 day return policy. For more information on our return policy or instructions on how to return an item, please review our returns page.
Q...Do you do customized activewear?
Yes, Activewear4U can customize activewear by changing styles, sizes, and options from those found on this website. We charge a $25.00, non-refundable pattern drafting charge to make modifications. Admittedly, this service is difficult to offer over the internet. Call for information regarding how we can help you or your team to further customize a garment beyond the styles available here.
Q...Can Activewear4U copy and re-make an activewear item?
Yes, Activewear4U can copy an old activewear item that you have and remake it in new fabric. However, we must be able to take it apart (and we can't put it back together). We charge a $25.00 one time fee over the price of the garment. Your pattern is kept on file so that you can order again. The base price of the garment is determined by comparing what you are having us make to something we carry in our stock of patterns. Because these activewear items are customized, to the fullest extent, they are not returnable.
Q...Does Activewear4U sell their activewear in other stores?
Yes, Activewear4U sells their activewear on a wholesale basis to gymnastic, dance and fitness centers that run pro-shops. If you are interested in selling Activewear4U activewear, please contact us. We will need a resale certificate emailed to [email protected]. We will then give you a code to put in to order online.
Q...Does Activewear4U do activewear for large groups?
Yes, Activewear4U often makes activewear for dance and gymnastic teams. For more information on group discounts, dance and gymnastic team uniforms, costumes, and activewear, see our Group Orders/Discount page.
Q...Where is Activewear4U located? How long have you been in business?
Activewear4U is located at 411 Bryan Ave #962 Mason, TX 76856. The business began 29 years ago making custom swimwear. Sixteen years ago, under new ownership, we expanded our line to include activewear.
Q...Does Activewear4U have a catalog?
Activewear4U used to have a small catalog that describes all of the items that we are able to custom create. We, however, do not have a color catalog with photographs at this time. All of our available items are online.
Q...How do I use this site?
The best way to use our site is to go to one of the activewear categories by using the links along the side of this page and all other pages within the site. These links take you to an activewear category page that shows all the styles that we offer in that category, for instance all of our current leotard styles. Toward the bottom of these category pages you will find a legend that explains the possible custom options available for that category.
To learn more about a particular style, or to order, simply click on the graphic which will take you to a more detailed page that describes and shows the available fabrics, sizes and options for that particular style. In most cases, you will also be able to view photos of the style you are interested it. All of the option information as well as the size chart pages are available from these pages.
When you are ready to order, begin to use the drop down menus to select your size, fabric and other options. The total cost of the item will be displayed on the check-out form, which can be viewed at anytime by using the Your Shopping Cart Link. If at anytime you decide to not purchase an item simply delete it from your shopping cart and proceed back to any category.
Most importantly, should you ever get confused or have a comment regarding your shopping experience, simply give us a call (530) 524-6480